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Colleagues mother is dyslexic. So she doesn't use email at all.

Today she had a dental appointment. When she arrived, she had to update her details. They asked for her email address. She told them she didn't have one. They refused her treatment until she could provide one.

Due to a dead phone, she had to drive home, get her daughter to write her email on a piece of paper & drive back with it.

Only then would they treat her.

Told her she should complain to NHS & BDA.

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