Create accountLogin

Recent searches

No recent searches

Search options

Only available when logged in.
toot.wales is one of the many independent Mastodon servers you can use to participate in the fediverse.
We are the Mastodon social network for Wales and the Welsh, at home and abroad! Y rhwydwaith cymdeithasol annibynnol i Gymru, wedi'i bweru gan Mastodon!

Administered by:

Server stats:

686
active users

toot.wales: AboutStatusProfiles directoryPrivacy policy

Mastodon: AboutGet the appKeyboard shortcutsView source codev4.3.7

a stinky ox 🐂

Here's some incorrect advice being given out by Forbes magazine about announcing price increases. Contrary to the nonsense stated here, actually using straightforward terms and owning the price increase makes the customer feel like the company is being honest, whereas using weaselly neutral language makes the customer feel like the company is being evasive, cowardly and dishonest.

Also, don't use terms such as "raise" or "increase," which could make customers feel like they're being punished for something they did wrong or that they might have been overcharged previously (even though they weren't). Instead, use terms such as "adjust” or "update," which I find sound more neutral and less judgmental.
Apr 17, 2025, 10:23 AM·Public
5boosts·23favorites
Quiet public
Mrs Beanbag

@llamasoft_ox why would a price increase make a customer think they were being overcharged previously? that doesn't even make any sense.

Quiet public
secretsloth

@llamasoft_ox what in the world makes them write this shifty bullshit?

ExploreLive feeds
About