british gas giving everyone massively OTT estimated readings apart from my dec 2021 reading which was when my contract switched from my old supplier that went under where i had a fixed tariff. this reading has mysteriously been massively underestimated
@nuala they added it back in after already trying for oct-dec and failing? omg, this whole situation sounds frustrating and ridiculous
@nuala I hope it all works out in the end, one way or another. Unfortunately it looks costly either way.
Sadly I have also ended up with British Gas!
So far so good but I have questions to which I am finding it tricky to receive answers.
How are you managing to email them? They tell me they do not use email to communicate with customers. All I can find is a telephone waiting line...never answered, a live chat...not so live...and Twitter which is entirely unsatisfying for this type of issue!
There is no obvious way out of this that I can see.
Your best bet with British Gas will be by post, and signed for delivery if possible. I think their address is British Gas, PO Box 227, Rotherham S98 1PD
I've also seen this email address floating around but haven't tried to use it:
In general with this sort of thing it's always best to use post/recorded delivery, it shits them up a bit because it looks like you're collecting evidence to escalate it further
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@calculsoberic probably not, I'd have to just pay it because I'm getting ready for a mortgage and I can't risk the court judgement on my credit check. I think Ican escalate it to an ombudsman though if I can't get it sorted, that should be free but probably time intensive
Every time I read this stuff I want to slap myself for continuing to live on this stupid island.
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