i'm honest to god losing at least two days a month arguing with utility companies at the moment
@nuala they added it back in after already trying for oct-dec and failing? omg, this whole situation sounds frustrating and ridiculous
@nuala I hope it all works out in the end, one way or another. Unfortunately it looks costly either way.
Sadly I have also ended up with British Gas!
So far so good but I have questions to which I am finding it tricky to receive answers.
How are you managing to email them? They tell me they do not use email to communicate with customers. All I can find is a telephone waiting line...never answered, a live chat...not so live...and Twitter which is entirely unsatisfying for this type of issue!
There is no obvious way out of this that I can see.
Your best bet with British Gas will be by post, and signed for delivery if possible. I think their address is British Gas, PO Box 227, Rotherham S98 1PD
I've also seen this email address floating around but haven't tried to use it:
In general with this sort of thing it's always best to use post/recorded delivery, it shits them up a bit because it looks like you're collecting evidence to escalate it further
Thanks for getting in touch, but we no longer deal with this type of request via email. The quickest way to get help and advice is by starting a live chat with our friendly team – they’ll be happy to help.
Visit our online Help and Support page to start a live chat. We’re available 7am – 10pm Monday to Friday, and 8am – 6pm on Saturdays and Sundays.
Or you can search our Help and Support page for more information and find answers to most frequently asked questions.
@calculsoberic probably not, I'd have to just pay it because I'm getting ready for a mortgage and I can't risk the court judgement on my credit check. I think Ican escalate it to an ombudsman though if I can't get it sorted, that should be free but probably time intensive
Every time I read this stuff I want to slap myself for continuing to live on this stupid island.
The independent social network for Wales, the Welsh, and everyone else! | Y rhwydwaith cymdeithasol annibynnol i Gymru. Tŵt is the social media network that puts YOU in charge. No data mining, no silly ads. Your Wales, your voice, join today! Tŵt yw’r rhwydwaith gymdeithasol sy’n rhoi rheolaeth i TI. Dim cloddio data, dim hysbysebion twp. Dy Gymru, dy lais, ymuna heddiw!